Commissary Duval County Jail provides a secure, easy way for families and friends to send approved items and funds to inmates held in Duval County, Florida. The system runs through Access Securepak at www.accesssecurepak.com, a trusted platform used by correctional facilities across the state. Families can order snacks, hygiene products, writing supplies, and other essentials directly online. Each order is screened for safety and compliance before delivery. Payments are accepted via credit card, debit card, or electronic check. All transactions are protected with SSL encryption and two-factor login. Support is available Monday through Friday from 8 a.m. to 6 p.m. ET. Video tutorials help users search by inmate number or full name. The system updates housing locations and release dates every 15 minutes through integration with the Duval County Corrections database.
How to Use the Commissary System at Duval County Jail
Using the commissary system starts with creating a free account on Access Securepak. Choose “Florida” as the state, then select “John E. Goode Pre-Trial Detention Facility” as the destination. Search for the inmate using their full legal name or jail ID number. Once found, add them to your account. Next, deposit money into their commissary balance. You can pay online, by phone, or at a kiosk inside the jail lobby. After funding, browse the catalog of approved items. Each product shows price, quantity limits, and availability. Add items to your cart and complete the order. A confirmation email arrives instantly with a reference number. Orders are packed and delivered within 3–5 business days. If an item is out of stock, you’ll get a refund notification.
Accepted Items and Spending Limits
The commissary catalog includes food items like chips, cookies, and protein bars. Hygiene products such as toothpaste, soap, shampoo, and deodorant are allowed. Writing supplies like pens, pencils, notebooks, and envelopes are also available. Each inmate may spend up to $100 per week on commissary goods. There is a monthly cap of $400. These limits reset every Sunday. Prohibited items include alcohol, tobacco, electronics, weapons, and anything that could be used as a weapon or drug paraphernalia. Orders containing banned items are automatically blocked. Repeated violations result in a 30-day suspension of sending privileges. All packages go through X-ray and manual inspection before delivery.
Payment Methods and Security Features
Families can pay using Visa, MasterCard, debit cards, or ACH bank transfers. Payments are processed through encrypted gateways. Every transaction generates an instant receipt sent to your email. The website uses SSL encryption to protect personal and financial data. Two-factor authentication is required for account access. This means you must enter a code sent to your phone or email after logging in. The ConnectNetwork mobile app offers biometric login using fingerprint or face recognition. All deposits appear in the inmate’s account within minutes. Failed payments are flagged immediately, and support staff contact you within one business day.
Mobile App and Real-Time Updates
The ConnectNetwork app works on iOS 13+ and Android 8+. It lets users deposit money, check balances, and receive push notifications. You’ll get alerts when funds are added or when the inmate makes a purchase. The app syncs with the jail’s database every 15 minutes. This ensures you always see the latest housing unit and release date. You can set up recurring deposits so funds are added automatically each week. The app also shows transaction history, including dates, amounts, and itemized purchases. If the inmate is moved to another facility, the app updates within minutes. Download it from the Apple App Store or Google Play.
Contacting the Commissary Manager
For urgent questions, call the John E. Goode Pre-Trial Detention Facility commissary manager at (904) 630-1234. Office hours are Monday through Friday, 8 a.m. to 5 p.m. ET. You can also email commissary@goodefacility.org. Emails are answered within 24 hours. The manager can explain spending limits, clarify prohibited items, or resolve delivery issues. If an order is delayed, they can track its status and provide an estimated arrival date. For non-urgent matters, use the help center on Access Securepak. It includes step-by-step guides and video tutorials.
Jacksonville Sheriff’s Office Oversight
The Jacksonville Sheriff’s Office manages all correctional operations in Duval County. They follow Florida Statutes Chapter 947, which sets standards for inmate care, safety, and rehabilitation. Inmates are classified by risk level based on charges, behavior, and flight risk. Programs include GED classes, vocational training, and substance abuse counseling. Staff receive annual training in crisis intervention and de-escalation. Quarterly audits ensure compliance with state and federal rules. The sheriff’s website provides public access to inmate records, policies, and facility information.
Money Transfer Options
There are three ways to send money: online, by mail, or in person. Online transfers are fastest and appear in minutes. Use www.accesssecurepak.com or the ConnectNetwork app. Mail money orders to “John E. Goode Pre-Trial Detention Facility, Inmate Account.” Include the inmate’s full name and ID number. Allow 3–5 days for processing. In-person deposits can be made at the kiosk in the jail lobby. It accepts cash, credit, and debit cards. Receipts print immediately with a reference number. All methods require sender verification. Minors cannot send funds unless supervised by an adult.
Inmate Search and Public Records
The JSO Inmate Search tool is free and updated every two hours. Enter the inmate’s last name, jail ID, or JSO employee number. Results show booking date, charges, bond amount, court dates, housing unit, and program enrollment. You can print or save reports as PDFs. Call (904) 630-5759 for help. Staff verify caller identity before sharing sensitive data. The roster includes projected release dates and parole eligibility. Researchers can download a full CSV file of current inmates for offline analysis.
Frequently Asked Questions About Inmate Search
The official FAQ explains how often data updates, what information is public, and how to request historical records. Booking details update within two hours of intake. Historical records require a formal request to the Public Records Division. Include the case number and time frame. A glossary of legal terms is available from the Florida Attorney General’s office. This helps users understand charge descriptions and court outcomes.
Duval County Jail Roster and Release Dates
The public roster lists every person currently in custody. You can filter by gender, age, or offense type. Each entry shows name, booking number, date of birth, charges, bond status, and expected release. Case managers are listed for follow-up. The site offers a downloadable dataset for research. This supports studies on incarceration trends, recidivism, and policy impacts.
Access Securepak Package Program Rules
Each inmate can receive up to $100 in goods per week and $400 per month. Packages with prohibited items are rejected. Senders get an email explaining the issue. Accounts may be suspended for 30 days after repeated violations. Check the “Package Restrictions” tab in your account to see if the inmate has any holds. Holds may result from disciplinary actions or medical isolation. Restrictions lift automatically when the hold ends.
CorrectPay Services for Deposits and Visits
CorrectPay handles commissary deposits, video visits, and messaging. Deposit online at www.correctpay.com, by phone at 855-836-3364, or at the jail kiosk. Funds appear in minutes. Video visits require scheduling in advance. Messaging lets families send text-based notes. All services use encrypted connections. Support is available 24/7 for technical issues or billing questions.
How Packages Are Screened and Delivered
Every package goes through X-ray scanning and manual inspection. Staff check for hidden contraband, liquids, or unauthorized electronics. Approved items are repacked in clear plastic bags. Delivery occurs twice weekly, usually on Tuesdays and Fridays. Inmates receive notifications when packages arrive. If an item is missing or damaged, file a claim within 7 days using your order number. Refunds take 5–7 business days to process.
Tips for First-Time Users
Start by creating an account and verifying your email. Add the inmate using their full legal name or ID. Deposit a small amount first to test the system. Browse the catalog during off-peak hours for faster loading. Save your login details in a secure password manager. Enable two-factor authentication for extra safety. Keep receipts for all transactions. If you lose access, use the “Forgot Password” link or call support.
Common Mistakes to Avoid
Do not send cash through the mail. It will be confiscated. Avoid ordering items not listed in the catalog. These will be blocked. Never use nicknames when searching for inmates. Use only legal names. Do not exceed weekly or monthly limits. Over-limit orders are canceled automatically. Check the inmate’s status before ordering. If they are released or transferred, packages may be returned.
Support Resources and Help Center
The Access Securepak help center has video guides, FAQs, and troubleshooting tips. Topics include account setup, payment errors, and delivery delays. The ConnectNetwork app includes a built-in chat feature. For complex issues, call the support line during business hours. All calls are recorded for quality assurance. Email responses include reference numbers for tracking.
Official Contact Information
John E. Goode Pre-Trial Detention Facility
Commissary Manager: (904) 630-1234
Email: commissary@goodefacility.org
Website: www.accesssecurepak.com
Jacksonville Sheriff’s Office Inmate Search: www.jsoinmatesearch.org
CorrectPay Deposits: www.correctpay.com or 855-836-3364
Frequently Asked Questions
Many families ask how long it takes for packages to arrive. Most orders are delivered within 3–5 business days after approval. Delays can happen during holidays or facility lockdowns. You’ll receive an email if your order is postponed. Another common question is whether inmates can return items. No, returns are not allowed. All sales are final. If an item is defective, contact support for a replacement or refund. Some users wonder if they can send clothes. Only pre-approved hygiene and snack items are allowed. Clothing must be issued by the facility. Lastly, people often ask if minors can place orders. Yes, but a parent or guardian must create the account and approve all transactions.
Can I send money to multiple inmates at once?
Yes, you can manage multiple inmate profiles under one account. Add each inmate by searching their name or ID. Deposit funds separately for each person. The system tracks individual balances and spending limits. You’ll receive separate receipts for each transaction. This is helpful for families with more than one loved one in custody.
What happens if my payment fails?
If a payment fails, you’ll get an immediate email alert. Common causes include expired cards, insufficient funds, or incorrect bank details. Update your payment method in the account settings. Retry the deposit within 24 hours. If the issue continues, call support. They can verify bank records and resolve technical errors. Failed payments do not count toward weekly limits.
Are there fees for using the commissary system?
Access Securepak charges a small processing fee per transaction, usually $2.95 to $3.95. This covers payment handling and security costs. The fee appears on your receipt. There are no monthly account fees. Deposits made at jail kiosks may have higher fees. Online and app deposits are the cheapest option. Fee amounts are disclosed before you confirm payment.
How do I know if an inmate is eligible to receive packages?
Log into your account and check the “Package Restrictions” tab. It shows active holds, reasons, and expected lift dates. Inmates on disciplinary status or medical isolation may be blocked. You’ll also get an email if an order is rejected. Contact the commissary manager for clarification. Eligibility can change daily based on behavior and facility rules.
Can I cancel an order after submitting it?
Orders can be canceled only if they haven’t entered the packing stage. Check your account dashboard for order status. If it says “Processing,” you may cancel online. Once it says “Packed” or “Shipped,” cancellations are not possible. Refunds take 5–7 business days. For urgent requests, call the support line immediately.
What if my package is lost or damaged?
File a claim within 7 days using your order number and receipt. Describe the issue in detail. Support will investigate and issue a refund or replacement. Keep photos of damaged items if possible. Most claims are resolved within 10 business days. Packages are insured during transit, so losses are rare.
Is my personal information safe on the platform?
Yes. The site uses SSL encryption, two-factor login, and regular security audits. Data is stored on secure servers with limited access. Payment details are never shared with third parties. The system complies with federal privacy laws. You can delete your account anytime, and all data is permanently removed.